Privacy Policy

Duttons Holden Murray Bridge is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Duttons Holden Murray Bridge manages personal information. It is structured as follows:

1. Personal information Duttons Holden Murray Bridge collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Duttons Holden Murray Bridge and complaints
10. Changes to Privacy Policy

1. Personal information Duttons Holden Murray Bridge collects

The main types of personal information Duttons Holden Murray Bridge collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Duttons Holden Murray Bridge such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Duttons Holden Murray Bridge's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Duttons Holden Murray Bridge's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Duttons Holden Murray Bridge's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Duttons Holden Murray Bridge.

Duttons Holden Murray Bridge collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Duttons Holden Murray Bridge keeps of telephone calls, or emails received, or messages sent to Duttons Holden Murray Bridge or posted on Duttons Holden Murray Bridge's pages on social media);
• Duttons Holden Murray Bridge's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Duttons Holden Murray Bridge collects personal information in connection with running its business directly from the individual concerned. On occasion Duttons Holden Murray Bridge may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Duttons Holden Murray Bridge stores personal information in electronic and paper form.

Duttons Holden Murray Bridge uses and discloses personal information as follows:

• to source vehicles and sell them to Duttons Holden Murray Bridge's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Duttons Holden Murray Bridge's customers and prospective customers;
• to obtain products, services or information from Duttons Holden Murray Bridge's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Duttons Holden Murray Bridge knows about them);
• to operate and manage Duttons Holden Murray Bridge's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Duttons Holden Murray Bridge. For example, Duttons Holden Murray Bridge may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Duttons Holden Murray Bridge also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Duttons Holden Murray Bridge uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Duttons Holden Murray Bridge uses in the operation of the computer program is browsing history on Duttons Holden Murray Bridge's websites, name, contact information, and other information you may input into Duttons Holden Murray Bridge's websites. The level of human oversight Duttons Holden Murray Bridge provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Duttons Holden Murray Bridge's staff.

4. Cookies

Duttons Holden Murray Bridge uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Duttons Holden Murray Bridge's web server. Duttons Holden Murray Bridge may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Duttons Holden Murray Bridge's platforms and those social media platforms. Duttons Holden Murray Bridge's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Duttons Holden Murray Bridge's website.

5. Links to other websites

Duttons Holden Murray Bridge's website may contain links to third party websites. Duttons Holden Murray Bridge does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Duttons Holden Murray Bridge and do not wish to receive these communications from Duttons Holden Murray Bridge in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Duttons Holden Murray Bridge.

7. Overseas transfers

Duttons Holden Murray Bridge's website/s are hosted in Australia. On occasion, a third party service provider Duttons Holden Murray Bridge engages or that Duttons Holden Murray Bridge is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Duttons Holden Murray Bridge holds about them by contacting Duttons Holden Murray Bridge during business hours on 08 8531 5600 or via the contact page.

Duttons Holden Murray Bridge may require an individual making a request to verify their identity before processing their request.

Duttons Holden Murray Bridge will aim to respond to all requests promptly and within 30 days.

Duttons Holden Murray Bridge may refuse a request where permitted or required by law. Duttons Holden Murray Bridge will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Duttons Holden Murray Bridge and complaints

If you have any queries, concerns or complaints about how Duttons Holden Murray Bridge handles your personal information please contact Duttons Holden Murray Bridge during business hours on 08 8531 5600 or via the contact page. Duttons Holden Murray Bridge may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Duttons Holden Murray Bridge can understand the nature of your concern. In most cases, Duttons Holden Murray Bridge will ask that you put your request in writing.

Duttons Holden Murray Bridge takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Duttons Holden Murray Bridge's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 08 8531 5600
• Mailing Address: 7 Adelaide Rd, Murray Bridge, SA, 5253

10. Changes to Privacy Policy

Duttons Holden Murray Bridge may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.